Last updated: 18 August 2026

Return eligibility

Return requests are reviewed case by case. A product may be eligible for review if it is received damaged, materially different from the ordered item, or defective on arrival.

Return request window

Customers should contact support as soon as possible after delivery and include the order number, product name, delivery date and clear photos or video showing the issue.

Items not normally eligible

• Products damaged by misuse, accidental damage or unauthorized repair.
• Items without order information or proof of purchase.
• Opened accessories where hygiene, serial-number or tamper evidence prevents resale, unless the product is defective on arrival.

Refund review

Approved refunds are normally processed back to the original payment method where supported by the payment provider. Processing time depends on the bank, wallet or payment channel.

Cancellation

If an order has not been dispatched, cancellation may be possible after support review. Once dispatched, the order may need to follow the return process.

For order support, contact support@northshoreshops.com. Online support · Serving customers across India.